Following authorisation from the government we reopened our bike showroom on Monday 1st June and our clothing showroom will reopen on Monday 15th June. To find out how we’re dealing with the new normal of social distancing and the measures we’ve put in place to minimize the threat of COVID-19, see below.
To make social distancing easier, we are limiting the number of customers allowed in store at any one time. This will result in longer waiting times. To help reduce waiting times, we are operating an appointment system, where you can book a one-on-one meeting with a salesman to discuss your requirements. Please contact your required department by email, with a brief description of what you are looking for and your phone number. We will then get in touch to provide advice, arrange an appointment or take your order.
We have always offered remote sales and during lockdown we’ve completed many transactions by email/phone. From taking a deposit to delivering the bike, clothing or parts, the entire process can be contact free. This is a popular option and is something we will continue to offer indefinitely.
All customers will be directed to queue in front of the showroom in clearly marked areas before being called inside. Waiting times will vary depending on the number of customers already in-store and staff availability. Visitors with appointments will be given priority over those without.
All customers must follow a clearly marked one-way system within our showroom. If you see a bike you would like to purchase while browsing, we will book an appointment for you to return or w e can complete the sale remotely.
We have hand sanitiser freely available in store and all contact areas will be cleaned down and sanitised regularly.
You must wear disposable gloves when handling any clothing items, you must also wear a face covering/mask when trying on helmets. Disposable gloves and face masks will be provided for this purpose.
We are running on reduced staff levels, meaning our ability to offer demo rides will be limited. We are taking as many booking as we can but under no circumstances will a test ride be possible unless it has been pre-booked.
Going forward we will no longer open on Sundays during the summer months, see our full opening hours below:
Thank you for your co-operation and understanding during this transitional period. We are all doing our best to provide the services that you have come to expect over our 30 years in business. Thank you again for your patience, we hope to see you soon!