New bikes require a first service after 6 weeks or 600 miles. Ducati's 6 months or 625 miles.
Prior to you collecting your bike it will have gone through the workshop to have a new bike a Pre-Delivery Inspection (PDI) conducted.
In the height of the biking season they tend to get very busy. It is advisable to contact them at least 2 weeks before your service is due to get your bike booked in.